Frequently Asked Questions.
Here are some common questions about Bamboo Fitness.
New to Reformer Pilates? What should I book first?
It’s really important to book in for a Free Reformer Orientation session if you have never used a Reformer Pilates machine or haven’t used one in a while. There’s usually a Beginners Reformer class directly after the orientation so most people book in for both.
All classes can be booked on our website via our timetable page.
We have a promotional offer on at the moment which means you get your 2nd class free. Once you book and pay for your first class you’ll get an auto receipt of payment email which will also have your unique promo code within it. Just enter that code at the checkout stage of your 2nd booking and the amount payable will be reduced to zero.
Hows does the promotional offer work? Buy your 1st class and get the second 1 free
Simply purchase your 1st class and you will receive an email receipt! You will find your unique promo code within the email.
Enter this code at the checkout phase of your 2nd booking and it will reduce the amount payable to zero!
Please ensure you have ticked the box on your profile page to say you would like to receive notifications and reminders.
How does the waiting list work?
If you chose to be added to the waiting list first ensure you have ticked the box on your profile page to say you would like to receive notifications and reminders.
If a place becomes available more than 24 hours before the class start time then you will be added to the class register automatically and you will receive an auto email confirming this. Payment is taken once you have been added to the waiting list.
If a place becomes available within 24 hours you will not be added to the class register automatically. We have created this setting so that we give you at least 24 hours notice before automatically adding you to the class.
Basically if you don’t receive an email more than 24 hours prior to the start time then you haven’t been added to the class register automatically and you would have a class credit with Bamboo Fitness.
Is there an expiry date for the 10 Class Pass?
Please be aware that the ’10 Class Pass’ has a expiry date of 3 months from the date of purchase.
What is the cancellation policy at Bamboo Fitness?
At Bamboo Fitness we like to keep things simple so we operate a firm but fair 24 hour cancellation policy.
Any class or private that is cancelled or rescheduled within the 24 hour cancellation period will be charged as if you had attended.
We kindly request that all cancellations and any amendments to your class bookings are managed online via your profile on our website.
Private 1-1 session cancellations need to put in writing in email form.
07969 083 261
1 Paxton Mews, Westow Street, Crystal Palace, London, SE19 3RW